View of The Mediating Role of Organisational Competence on the Relationship Between Tangible, Assurance and Customer Satisfaction in Amanah Ikhtiar Malaysia (AIM) – A SERVQUAL-RBV Perspective

Return to Article Details The Mediating Role of Organisational Competence on the Relationship Between Tangible, Assurance and Customer Satisfaction in Amanah Ikhtiar Malaysia (AIM) – A SERVQUAL-RBV Perspective Download Download PDF