(1)
Zakaria, N. F. A.; Zainudin, W. N. R. A.; Wan Abdullah , W. M. Z. The Mediating Role of Organisational Competence on the Relationship Between Tangible, Assurance and Customer Satisfaction in Amanah Ikhtiar Malaysia (AIM) – A SERVQUAL-RBV Perspective. JMIFR 2026, 23, 43-67.