HAMED, Abu Bakar; MAT ALI, Mohd Fauzwadi; HASHIM, Muhammad; SABRI, Hisham. Kualiti Perkhidmatan dan Kepuasan Pelanggan dalam Perbankan Islam. The Journal of Muamalat and Islamic Finance Research, [S. l.], v. 2, n. 1, p. 151–170, 2005. Disponível em: https://jmifr.usim.edu.my/index.php/jmifr/article/view/42. Acesso em: 18 apr. 2025.