ZAKARIA, Nur Farah Alia; ZAINUDIN, Wan Nur Rahini Aznie; WAN ABDULLAH , W Muhammad Zainuddin. The Mediating Role of Organisational Competence on the Relationship Between Tangible, Assurance and Customer Satisfaction in Amanah Ikhtiar Malaysia (AIM) – A SERVQUAL-RBV Perspective. The Journal of Muamalat and Islamic Finance Research, [S. l.], v. 23, n. 1, p. 43–67, 2026. DOI: 10.33102/jmifr.707. Disponível em: https://jmifr.usim.edu.my/index.php/jmifr/article/view/707. Acesso em: 4 jun. 2026.