Impact of Peer Support towards Job Satisfaction and Organisational Relationship Behaviour among Public Service Employees
DOI:
https://doi.org/10.33102/jmifr.580Keywords:
Peer support, job satisfaction, organisational citizenship behaviour, Islamic values, PLS-SEMAbstract
For over 60 years since independence, the civil service has overseen the government’s operations and day-to-day administration. Today, Malaysia’s civil service has more than a million employees on its payroll and the huge numbers of civil servants speak volumes of considerable strengths and influence towards their performance. As the backbone of government machinery and delivery, civil service employees must provide not only a first-class attitude and behaviour to service people and serve as a team aligned with public expectations for increased transparency and accountability in governance as part of Islamic principle practice. As a dynamic institution, peer support has been a central construct in understanding employee behaviour. The primary objective of this study is to examine the influence of peer support on job satisfaction and organisational citizenship behaviour among public sector employees. Self-administered questionnaires were used to collect data from 300 employees in the civil sector’s employee. The Partial Least Squares Structural Equation Model (PLS-SEM) software was employed to evaluate the measurement model’s quality and test study model hypotheses. The finding revealed that peer support significantly influences employee satisfaction and organisational citizenship behaviour. This finding provides essential recommendations to be used by government institutions to understand the nature of employees to maintain performance sustainability in times of global economic competition while upholding Islamic values in public service.
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